Shipping & Returns
At Humidifiers.com, we are committed to putting you, the customer, first. To honor that commitment, we offer Free Shipping for all contiguous U.S. orders over $50. Your customer experience is our top priority. We thrive on repeat business from loyal customers, and we are always happy to help.
In-stock items will typically ship the same day for all orders received by 5:00 PM Eastern Standard Time.
Cancellation Requests
To request a cancellation, please email Support@Humidifiers.com as soon as possible.
- Orders that have already shipped cannot be canceled.
- Submission of a cancellation request does not guarantee cancellation, even if the order has not yet shipped.
- Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM EST.
- Orders are processed and shipped 7 days a week, including weekends.
For the fastest service, please include your order number in the subject line of your email.
If we are unable to cancel an order that has not yet shipped, we will respond with further instructions and next steps. If a cancellation request is successfully processed, you will receive a confirmation email.
Return Authorization Instructions
Please do not return a product to us before reading the instructions below. Before returning any item, please contact our customer service department for the proper return authorization. You can reach us by phone at 866-626-9444 or by email at Support@Humidifiers.com. Please be sure to include your name and original order number with the return.
Please open and inspect all orders promptly upon receipt to ensure you received the product ordered and that it is free from damage. Deliveries refused for reasons other than shipping damage will be handled the same as a return.
Hassle Free Returns
"Hassle Free Returns" means you have up to 90 days to return new, unused, uninstalled, undamaged, and unmodified items to us with no restocking fee. Customers are responsible for return shipping costs unless the return is due to our error or an item is damaged in transit.
If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will pay for return shipping.
Package Delivery & Missing, Lost, or Stolen Packages
Once an order has been shipped, Humidifiers.com is not responsible for packages that are lost, missing, misdelivered, or stolen after being confirmed as delivered by the shipping carrier. Customers are responsible for providing a secure and accurate shipping address and for ensuring that someone is available to receive the package when necessary.
If your tracking information shows that your package was delivered but you are unable to locate it, we recommend checking around the delivery location, with household members, neighbors, and the shipping carrier for additional delivery information. If you are still unable to locate your package, please contact the shipping carrier directly to report the issue and initiate a claim, if applicable.
Humidifiers.com is not responsible for packages that are stolen after delivery or for packages delivered to an address provided incorrectly by the customer. We strongly recommend shipping to a secure location where someone is available to receive the package.
FBA Prep Centers
Humidifiers.com does not ship orders to Amazon FBA (Fulfillment by Amazon) prep centers or other third-party facilities used for Amazon FBA preparation.
Orders placed with an FBA prep center or similar third-party fulfillment address may be canceled at our discretion. If an order has already shipped, the customer is responsible for any applicable shipping, return, or carrier-related charges.
Damaged Items
If your order arrives damaged, we will be happy to replace it at no charge, provided you contact our customer service team and report the damage within 14 days of delivery. If we are not notified within 14 days, we may be unable to issue a credit for the damaged product.
Return Conditions
For orders where we did not make an error and the items arrived undamaged, only new, unused, uninstalled, undamaged, unmodified equipment and parts in original factory condition may be returned to us for a full refund, minus the return shipping costs. All original packing materials, manuals, and accessories must be included, unopened and unmodified. The purchaser is responsible for any return shipping costs.
Return Address
Product returns should be sent to the following address:
Product Returns Department
Humidifiers.com
2825 Henkle Dr.
Lebanon, OH 45036
Please ensure all returned packages are tracked. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed credit, partial credit, or denied credit for the returned item(s).
Refund Processing
Once your return is received, items will be inspected within 7 business days, and you will be notified by email of the approved refund amount. Humidifiers.com reserves the right, at its sole discretion, to determine the appropriate refund amount based on the condition of the returned item(s). If you do not contact us within 3 days of our notification email, the refund amount offered will be considered accepted.
Approved refunds will be issued to the original method of payment within 7 business days. Please note that your credit card company may take an additional 2-10 business days to post the credit to your account.
If you have any questions about our shipping or return policy, don't hesitate to contact us.